PRIVATE POLICY

Privacy Policy of LBS Aesthetic

At LBS Aesthetic, we value and respect your privacy. This Privacy Policy outlines the manner in which we collect, use, disclose, and protect the personal information that we obtain from our clients, both in our physical salon and through any digital platforms, such as our website and social media accounts. We are committed to ensuring that your privacy is protected under applicable laws and this policy is designed to give you peace of mind when you interact with us.

By visiting our salon, using our services, or interacting with us online, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process a variety of personal information from you. The types of personal information we collect include:

a) Personal Data Provided by You

Contact Information: Full name, phone number, email address, mailing address.
Identity Information: Date of birth, gender, nationality, and other identifiers.
Health and Wellness Information: Relevant medical conditions, skin concerns, allergies, and preferences related to the services we provide.
Financial Information: Payment details, such as credit/debit card numbers and billing address when making transactions.
Appointment Details: Date and time of appointments, details of services requested or received, and customer preferences.

b) Information Collected Automatically

When you interact with our website or digital platforms, we may collect information automatically through cookies or similar tracking technologies, such as:

Browser and Device Information: IP address, browser type, operating system, and device identifiers.
Usage Information: Pages you visit, time spent on the website, and other online activity.
Location Information: General or precise location information based on your IP address or device settings, where permitted by law.

2. How We Use Your Information

Your personal information is collected and used for various business purposes in order to provide you with the best possible service. These purposes include:

a) To Provide Beauty Services

Scheduling and confirming your appointments, maintaining accurate service records, and personalizing treatments based on your skincare needs and preferences.
Ensuring that we are aware of any health conditions, allergies, or contraindications that may affect the services provided.

b) For Payment and Billing Purposes

Processing your transactions, ensuring secure payments, and keeping track of payments for your records.
Generating receipts and invoices upon request, and managing any financial disputes or chargebacks.

c) To Improve and Personalize Our Services

Keeping a record of your service history, preferences, and feedback to provide personalized treatments and product recommendations in future visits.
Conducting customer surveys or requesting feedback to understand how we can improve our services and overall experience.

d) Marketing and Communication

If you have opted in, sending you promotional offers, updates about new services or products, newsletters, or special event invitations.
Sending you appointment reminders or notifications related to your service bookings and loyalty program benefits (if applicable).

e) Compliance with Legal Obligations

Complying with applicable laws and regulations, including responding to lawful requests from public authorities or enforcing our terms of service.

3. Sharing Your Information

At LBS Aesthetic, we value your trust and are committed to ensuring the confidentiality of your information. We will not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal information in the following circumstances:

a) Service Providers

We may share your information with trusted third-party service providers who assist us with:

Payment processing
IT and infrastructure support
Email or SMS communications
Analytics services to monitor and optimize our website and marketing efforts These providers are bound by confidentiality agreements and are prohibited from using your information for any purposes other than those outlined above.

b) Legal and Compliance Requirements

We may disclose your information when required by law, such as:

To comply with a subpoena, legal order, or governmental request.
To protect the rights, safety, and property of LBS Aesthetic, our clients, or the public.

c) Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of such events and provide you with an opportunity to opt-out if you do not want your personal information to be shared with a new entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive financial information, such as credit card details.
Secure access protocols for employees handling personal data.
Regular updates to security practices and monitoring of our IT systems for potential vulnerabilities.

While we strive to protect your information, please note that no system is completely secure, and we cannot guarantee absolute security of your data. You are responsible for safeguarding your own passwords and access to your account on our website (if applicable).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This means:

Personal data related to your appointments and service preferences may be kept for up to [insert relevant period] to ensure we can provide personalized treatments on future visits.
Financial records may be retained for [insert relevant period] to comply with accounting and tax obligations.
If you opt-out of marketing communications, we will retain your information in a "do not contact" database to ensure you are not sent unwanted messages.

6. Your Privacy Rights

You have several rights concerning your personal information, which include:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccuracies or incomplete information.
Deletion: Request that we delete your personal information, subject to legal and business exceptions.
Restriction: Request that we limit the processing of your personal information in specific circumstances.
Data Portability: Request that we transfer your personal data to another service provider where technically feasible.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at [insert contact details].

7. Cookies and Tracking Technologies

Our website and digital platforms use cookies and similar technologies to enhance your experience. Cookies are small text files that are stored on your device to help us analyze website traffic, customize content, and deliver relevant ads. You may choose to disable cookies through your browser settings, but this may limit certain features of our website.

We may also use third-party services such as Google Analytics to track website performance. These services may collect anonymized data about your browsing habits, which helps us optimize the website and improve user experience.

8. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us immediately, and we will take steps to delete the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make significant changes, we will notify you through our website or by other appropriate means. Please check this page periodically to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us at:

PRIVATE POLICY

Privacy Policy of LBS Aesthetic

​

By visiting our salon, using our services, or interacting with us online, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process a variety of personal information from you. The types of personal information we collect include:

a) Personal Data Provided by You

Contact Information: Full name, phone number, email address, mailing address.

Identity Information: Date of birth, gender, nationality, and other identifiers.

Health and Wellness Information: Relevant medical conditions, skin concerns, allergies, and preferences related to the services we provide.

Financial Information: Payment details, such as credit/debit card numbers and billing address when making transactions.

Appointment Details: Date and time of appointments, details of services requested or received, and customer preferences.

b) Information Collected Automatically

When you interact with our website or digital platforms, we may collect information automatically through cookies or similar tracking technologies, such as:

Browser and Device Information: IP address, browser type, operating system, and device identifiers.

Usage Information: Pages you visit, time spent on the website, and other online activity.

Location Information: General or precise location information based on your IP address or device settings, where permitted by law.

2. How We Use Your Information

Your personal information is collected and used for various business purposes in order to provide you with the best possible service. These purposes include:

a) To Provide Beauty Services

Scheduling and confirming your appointments, maintaining accurate service records, and personalizing treatments based on your skincare needs and preferences.

Ensuring that we are aware of any health conditions, allergies, or contraindications that may affect the services provided.

b) For Payment and Billing Purposes

Processing your transactions, ensuring secure payments, and keeping track of payments for your records.

Generating receipts and invoices upon request, and managing any financial disputes or chargebacks.

c) To Improve and Personalize Our Services

Keeping a record of your service history, preferences, and feedback to provide personalized treatments and product recommendations in future visits.

Conducting customer surveys or requesting feedback to understand how we can improve our services and overall experience.

d) Marketing and Communication

If you have opted in, sending you promotional offers, updates about new services or products, newsletters, or special event invitations.

Sending you appointment reminders or notifications related to your service bookings and loyalty program benefits (if applicable).

e) Compliance with Legal Obligations

Complying with applicable laws and regulations, including responding to lawful requests from public authorities or enforcing our terms of service.

3. Sharing Your Information

At LBS Aesthetic, we value your trust and are committed to ensuring the confidentiality of your information. We will not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal information in the following circumstances:

a) Service Providers

We may share your information with trusted third-party service providers who assist us with:

Payment processing

IT and infrastructure support

Email or SMS communications

Analytics services to monitor and optimize our website and marketing efforts These providers are bound by confidentiality agreements and are prohibited from using your information for any purposes other than those outlined above.

b) Legal and Compliance Requirements

We may disclose your information when required by law, such as:

To comply with a subpoena, legal order, or governmental request.

To protect the rights, safety, and property of LBS Aesthetic, our clients, or the public.

c) Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of such events and provide you with an opportunity to opt-out if you do not want your personal information to be shared with a new entity.

​

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive financial information, such as credit card details.

Secure access protocols for employees handling personal data.

Regular updates to security practices and monitoring of our IT systems for potential vulnerabilities.

While we strive to protect your information, please note that no system is completely secure, and we cannot guarantee absolute security of your data. You are responsible for safeguarding your own passwords and access to your account on our website (if applicable).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This means:

Personal data related to your appointments and service preferences may be kept for up to [insert relevant period] to ensure we can provide personalized treatments on future visits.

Financial records may be retained for [insert relevant period] to comply with accounting and tax obligations.

If you opt-out of marketing communications, we will retain your information in a "do not contact" database to ensure you are not sent unwanted messages.

6. Your Privacy Rights

You have several rights concerning your personal information, which include:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct any inaccuracies or incomplete information.

Deletion: Request that we delete your personal information, subject to legal and business exceptions.

Restriction: Request that we limit the processing of your personal information in specific circumstances.

Data Portability: Request that we transfer your personal data to another service provider where technically feasible.

Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at [insert contact details].

7. Cookies and Tracking Technologies

We may also use third-party services such as Google Analytics to track website performance. These services may collect anonymized data about your browsing habits, which helps us optimize the website and improve user experience.

8. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us immediately, and we will take steps to delete the data.

9. Changes to This Privacy Policy

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us at:

​

LBS Aesthetic A-03-16, Block A, Pusat Perdagangan Ekoflora, Jln Ekoflora 7/3, Taman Ekoflora, 81100 Johor Bahru, Johor +60174080992 lbsiajb@gmail.com

LBS Aesthetic
A-03-16, Block A, Pusat Perdagangan Ekoflora, Jln Ekoflora 7/3, Taman Ekoflora, 81100 Johor Bahru, Johor
+60174080992
lbsiajb@gmail.com